Frequently Asked Questions (FAQ’s)
How can I place an order?
Placing an order at Boota.pk is easy and simple. Browse our wide selection of plants and garden supplies, select the products you want to buy and add them to your cart. Once you have everything you need, proceed to checkout. You will be asked to enter delivery details and select a payment method. Once your order is confirmed, you will receive your order information and tracking information by email.
What payment methods do you accept?
For the convenience of our customers, we accept several payment methods. You can pay by credit or debit card, bank transfer and cash on delivery (COD). Our payment gateway is secure, ensuring the protection of your personal and financial information.
How long will the delivery take?
Delivery times depend on your location. Orders are usually processed and shipped within 1-2 business days. Standard delivery to major cities usually takes 3-5 working days, while to remote areas up to 7 working days. During high season or promotional times, delivery may take a little longer due to large order volumes.
Do you offer advice on plant care?
Yes, we offer extensive plant care advice to help you maintain the health and beauty of your plants. Each plant comes with specific care instructions, including information on watering, sunlight, soil requirements and general maintenance. Additionally, our website has a blog section where you can find articles on plant care, gardening tips and solutions to common plant problems.
What is your return policy?
Customer satisfaction is our priority. If you receive a damaged or incorrect plant, you can return it within 7 days of delivery. Contact our customer service and tell us the details of your order and a description of the problem. We will arrange an exchange or refund according to your wishes. Please note that the facility must be in its original condition and packaging to process a return.
How can I track my order?
Once your order is placed, you will receive a confirmation email with a tracking number when your order is shipped. You can use this tracking number on our website or courier website to track your delivery status in real time. If you encounter problems or have questions about the status of your order, our customer service is always ready to help you.
Can I change or cancel my order after it has been placed?
If you want to change or cancel your order, please contact our customer service as soon as possible. We will do our best to answer your inquiry. However, if your order has already been processed or shipped, we may not be able to make changes or cancel it. In such cases, you can refer to our return policy for further assistance.
Are your plants organic?
We are pleased to offer a wide selection of organic and sustainably grown plants. Our plants are treated with ecological methods and organic fertilizers to ensure that they are healthy and free of harmful chemicals. Detailed information on growing practices for each plant can be found on our product pages.
What should I do if I receive a damaged plant?
If you receive a damaged plant, please contact our customer service immediately and send your order number and pictures of the damaged plant. We will assess the situation and offer exchange or refund options. We will try to resolve such issues quickly to ensure your satisfaction.
Additional Information
For more detailed information on our policies and services, please visit the important links below:
Terms & Conditions:
Our Terms & Conditions page outlines the rules and guidelines for using our website, including details about user responsibilities, account security, and prohibited activities.
Shipping Details:
This page provides comprehensive information about our shipping process, including delivery times, shipping fees, packaging standards, and tracking procedures.
Privacy Policy:
Our Privacy Policy explains how we collect, use, and protect your personal information. It covers data collection practices, cookie usage, and your rights regarding your personal data.